Features

• Scheduled & Instant Reporting: Super admins can now create and manage organization reporting which includes but is not limited to Live Chat and Agent Reporting. They can set up recurring reports with specific frequencies and recipients, or generate instant, one-off reports for a custom date range.

  

• In-App Release Notes Easily stay up to date on new features and improvements by viewing release notes directly from your dashboard profile dropdown.

Improvements

• Chat End Flow Improvement: Transcript confirmation now displays before the conversation ended message for clearer user experience.

• Channel Memory Enhancement: Unassigned channels now retain their previous settings and auto-populate values when reactivated.

• Conversation Header Responsiveness: Updated conversation thread headers to show icon-only buttons when visitor panel is open, plus improved End Conversation and Release button icons.

• Mobile LiveChat Enhancement: Improved mobile chat experience with better screen fit and keyboard handling for visitors.

• Facebook New Comment Notification and Agent Assignment: Added automatic assignment of Facebook comments/posts to agents with notifications.

• WhatsApp Delivery Receipts: Agents now see delivery status with grey tick indicators when messages are delivered to visitors.

• Disconnected Facebook and Instagram Accounts: Disabled reply functionality and added warning notices for disconnected channels like Facebook and Instagram.

• Campaigns Message Resend Improvements: We've improved the message resend functionality. When you choose to resend an undelivered message, the status immediately updates to "Sending," and a loading bar appears. Once the process is complete, you'll see a banner with feedback and the message status will update to either Delivered or Undelivered.

• Emoji Support for Replies on Facebook and Instagram: We've added a new emoji picker to the reply input field, making it easy for you to engage when responding to comments.

Bug Fixes

• Message Draft Improvements: Messages now clear from draft mode immediately upon sending to prevent duplicate sends.

User Management

• Channel Visibility Fix: Super admins can enable agent access to their assigned channels, automatically disabling unassigned channels in the client list.

• Channel Assignment: New channel assignments now initialize with a conversation count of 1 instead of 0 for active users.

• Conversation Assignment Fix: Agents without channel assignments no longer receive new conversations.