Expanded Channel Support:

Facebook Page Integrations

• Facebook Account Connection: Super Admins and client admins can connect multiple Facebook Pages and receive alerts for expired tokens, ensuring continuous service and enabling efficient batch management for larger accounts.

LiveChat:

• A super and client admin can toggle the LiveChat visibility, so that they can control whether the widget appears on client websites.

• Super admins and client admins can now access the specific client’s LiveChat Configuration from the channels settings.

Text Campaigns

• Campaigns Visibility and accessibility: You can now access Text Campaigns on it’s own dedicated destination on our platform. They are no longer nested under the message center.

• Campaigns data Accuracy: We updated the Campaign Recipient List to phone number and the correct campaign delivery status

Other Improvements:

• Livechat conversations and Text-Follow ups are now separated but with a linked record for accurate billing.

• Our conversation threads can now perisit drafts and are shown on the conversation log by display of :

  • An edit icon

  • The label Draft

• A user can see drafts indicator on the conversation log

• The conversation headers are now different based on a conversation’s status: Active (Livechat and other Channels) and Closed conversations.

  • You can no longer close a closed conversation but you can send a Transcript and view the disposition.

• In addition to ordering conversations by Time received and Channel, you can now order the active conversations by Latest Activity. The conversations with the recent activity would appear first in this order.

Bug Fixes:

• Agents can now see conversations after they update their profiles