July 8th, 2025

Improved

User experience consistency and workflow optimization

Enhanced User Experience

  • Improved Loading States: Added skeleton animations across Dashboard and Platform Activity screens for better visual feedback during data loading.

  • Language Selector Update: Enhanced globe icon with language abbreviation and dropdown indicator for better accessibility.

  • Return Chatter History: Both agents and customers can now see prior conversation history (up to 3 months) for seamless context.

  • Global Status Updates: Users can now update their status from any page via the User Details Modal.

WhatsApp Channel Improvements

  • Delivery Receipts: Added two grey tick visibility for agents when messages are delivered to visitors.

  • Active Conversations: WhatsApp conversations now properly appear in Active Conversations section.

Channel Management

  • Disposition Channel Assignment: You can now assign channels to dispositions while creating them.

  • Facebook Account Management: New dedicated screen showing all connected accounts with token expiration status and reconnection options.

  • LiveChat Status Visibility: Added clear Enabled/Disabled status indicators on client channel configurations.

Campaign Enhancements

  • Non-Respondent Report Emails: Admins can now add multiple email addresses to send non-Respondents campaigns recipients. Added email input field with chip-based validation for sending campaign reports.

  • Vertical Campaign Stepper: Replaced horizontal stepper with vertical layout for better
    scalability and progress tracking

Improvements

  • Consistent Loading Animations: Unified loading state components across all screens using standardized building blocks

  • Real-time Status Tracking: Enhanced user activity display with detailed time tracking for each agent status

User Experience

  • AI Agent Button State Fixed button activation when editing prompts without other field changes

  • Chat Notification Counter Updated to show accurate unread message count instead of capping at 10.

  • Hover Effects Improved disposition editing with proper background highlighting for selected channels

Bug Fixes

  • Fixed AI Agent save button not activating when only prompts are edited

  • Resolved transferred chat replies appearing to initial agents

  • Corrected client logo field issues including SVG support and background color display

  • Fixed disappearing client images defaulting to initials during editing

  • Resolved WhatsApp message delivery issues between QA platform and visitors

Security Updates

  • Enhanced token management for Facebook account connections with expiration monitoring.

Write a comment...